FAQ
PARTS
Q: What do you charge for shipping?
A: Shipping charges are based on UPS rate, subject to weight, delivery location, and shipment selected.
Q: Will you overnight parts?
A: Yes, overnight shipping is available, subject to UPS rates and availability.
Q: Is there a weight limit of what you’re willing to ship?
A: We will ship parts orders up to 100 pounds.
Q: Will you order a specific part for me?
A: Dependent upon availability, and assuming it is made by a manufacturer we work with, we are happy to order a part that we do not have in stock.
Q: Will you provide me with a tracking #?
A: We will provide a tracking # for shipments upon customer request.
Q: Do you ship to all 50 states?
A: Yes, we will ship to all 50 states. Shipment contents must not exceed 100 pounds.
Q: Do you carry John Deere parts?
A: No. We only carry parts for the brands of equipment we sell at Richey & Clapper.
Q: What machine brands do you sell/deal with?
A: Engines: Kawasaki, Kohler, Briggs & Stratton, Honda
Machines: Toro Dingo, Walker, Scag, Hustler, Husqvarna, Ferris (Hurricane and Spreader/Sprayers only), Ryan, Vortexx, Bomag, Jrco, RedMax, and Stihl.
RENTALS
Q: Can I rent a machine for 2 weeks?
A: Yes. We have daily, weekend, and weekly, and monthly rentals available. Please call for details on long-term rentals.
Q: What are your trailer rental requirements?
A: In order to rent a trailer from Richey & Clapper, your towing vehicle must have an Electric Brake Controller, a 7-way RV style plug, and a pintle hitch.
Q: Do you offer temporary hoisting licenses?
A: No, we do not offer temporary hoisting licenses at this time.
Q: What are the rules and requirements for your rental program?
A: For an overview of our Rental Program, please read our Rental Program Brochure.
TRAILERS
Q: Does Richey & Clapper take care of registering a trailer after the customer makes a trailer purchase?
A: No. We do not have the ability to register the trailers in the way that car dealerships do. What we will do is provide the customer with a Certificate of Origin, an RTA form, and a bill of sale. The customer would need to bring these to their insurance agent to get the RTA form stamped prior to going to the RMV to get plates. The customer would pay the sales tax at the RMV along with the plate and title fees.
SERVICE DEPARTMENT
Q: Do I have to make an appointment?
A: No, you can drop off your equipment when you need repair. You may want to call ahead of your drop off - to confirm if we’ll be able to work on your equipment right away. Texting, emailing or calling ahead will make the process easier.
Q: Do you work with individuals – or does it have to be a business?
A: While we work primarily with business owners, we do offer our services to homeowners.
Q: Are your technicians certified?
A: Yes, our technicians are certified to work on the machines that we sell.
Q: Do you service John Deere, Craftsman, MTD, or items I bought at Home Depot or Lowes?
A: No. We only service brands that we carry in-store. We are a commercially focused dealership and our business is built around professionals using professional equipment.
Q: What types of equipment & machines do you repair?
A: Our technicians are certified to work on the machines that we sell in store. These are primarily machines related to the outdoor power equipment. (landscape & construction industry) Brands we service include:
Toro Dingo, Walker Mowers, Scag, Hustler, Husqvarna (handheld equipment only), Stihl, Red Max, Kawasaki, Briggs & Stratton, Kohler Engines, Bravo, Cam Superline & Sure Trac Trailers.
Q: Will you pick up my broken machine?
A: We do offer pick up & delivery of equipment for repair. Cost will vary depending on location, accessibility, and whether the machine runs/drives or not.
Q: Will you do repairs on a machine I bought somewhere else?
A: Yes, however our priority will always be to service customers who support & purchase equipment from us.
Q: Do you offer on-site repairs?
A: No, we do not offer on-site repairs at this time.
Q: Can I borrow a product while you’re fixing mine?
A: Depending on the type of type of equipment, we may have a rental available. Please call us to inquire. You can also view our rental program.
Q: When is the best time to service my machine?
A: The 4-5 weeks leading up to your busy season is the right time to test out your machines and get those that need service into the shop.
Q: What’s your hourly labor charge?
A: $128/hr (as of 3/2024)
Q: I just want to get my machine running, how much will it be?
A: We charge a minimum diagnostic fee of $50 in order to take in and evaluate any equipment. This is paid at the time of drop off & will be credited towards the repair. If you decide not to repair the equipment then you have 10 days from the date of notification of the equipment status to pick up your equipment before it is discarded. Please consult the service manager so he can advise if it will be worth trying to fix your existing machine. In many cases with older trimmers, blowers, and chainsaws - the repairs can exceed 50% of the new cost and are not recommended.
Q: I bought a mower/engine/pressure washer at big box national chain store. It needs a repair under warranty, will you do it?
A: Please refer to the retailer where you purchased your machine.
Q: Do you sharpen chainsaw chains?
A: Yes, but in many cases a new chain is only a few dollars more and available right now. Chain sharpening off the saw ($15)/ or on the saw ($20) is payable in advance.
Q: Do you sharpen mower blades?
A: No, in most cases we can offer you a new blade for less.
Q: Do you sharpen hedge trimmer blades?
A: Yes. Please note that most dual sided 24-30” hedge trimmer blades will take an hour of time ($104) to remove from the machine, sharpen & reinstall.