Q: Do I have to make an appointment?
A: No, you can drop off your equipment when you need repair.  You may want to call ahead of your drop off - to confirm if we’ll be able to work on your equipment right away. Texting, emailing or calling ahead will make the process easier. 
Set up Service today.

Q: Will you pick up my broken machine?
A:  We do offer pick up & delivery of equipment for repair.   Cost will vary depending on location, accessibility, and whether the machine runs/drives or not.


Q: Do you work with individuals – or does it have to be a business?
A: While we work primarily with business owners, we do offer our services to homeowners.

Q: Are your technicians certified?
A: Yes, our technicians are certified to work on the machines that we sell.

Q: Do you service John Deere, Craftsman, MTD,  or items I bought at Home Depot or Lowes?
A: No. We only service brands that we carry in-store.  We are a commercially focused dealership and our business is built around professionals using professional equipment.

Q: What types of equipment & machines do you repair?
A: Our technicians are certified to work on the machines that we sell in store.  These are primarily machines related to the outdoor power equipment. (landscape & construction industry) Brands we service include: Toro Turf (including Dingo), Walker Mowers, Scag, Stinger, Hustler, Husqvarna (handheld equipment only), Stihl, Red Max, Kawasaki, Briggs & Stratton, Kohler Engines, Bravo, Cam Superline & Sure Trac Trailers.

Q: Will you do repairs on a machine I bought somewhere else?
A: Yes, on products we carry in our store. Our priority will always be to service customers who support & purchase equipment from us.

Q: Do you offer on-site repairs?
A: No, we do not offer on-site repairs at this time.

Q: Can I borrow a product while you’re fixing mine?
A: Depending on the type of type of equipment, we may have a rental available. Please call us to inquire. You can also 
view our rental program online.

Q: When is the best time to service my machine?
A:  The 4-6 weeks leading up to your busy season is the right time to test out your machines and get those that need service into the shop.

Q: What’s your hourly labor charge?
A: $128/hr (as of 3/1/2024). A deposit of $64 may be required at the time of drop-off – and will be applied toward the repair.


Q: I just want to get my machine running, how much will it be?
A: We charge a minimum diagnostic fee of $64 in order to take in and evaluate any equipment.  This is paid at the time of drop off & will be credited towards the repair. If you decide not to repair the equipment, then you have 10 days from the date of notification of the equipment status to pick up your equipment before it is discarded. Please consult the service manager so he can advise if it will be worth trying to fix your existing machine. In many cases with older trimmers, blowers, and chainsaws - the repairs can exceed 50% of the new cost and are not recommended.

Q: I bought a mower/engine/pressure washer at big box national chain store.  It needs a repair under warranty, will you do it?
A: Please refer to the retailer where you purchased your machine.

Q: Do you sharpen chainsaw chains?
A: No

Q: Do you sharpen mower blades? 
A: No, in most cases we can offer you a new blade for less.

Q: Do you sharpen hedge trimmer blades?
A: Yes. Please note that most dual-sided 24-30” hedge trimmer blades will take an hour of time ($115) to remove from the machine, sharpen & reinstall.